Warranty and After-Sales Service

Which products come with a warranty?

All products sold on our website are guaranteed for 1 year from the date of purchase, subject to normal use and compliance with the manufacturer's recommended instructions. Excluded from the products under warranty are all consumables and single-use everyday products.

In the event that the product needs to be repaired during this warranty period, the repair will be carried out by our after-sales service technicians provided that: the product has not been subjected to shock, immersion, etc., the problem has not been caused by improper handling, normal wear and tear or lack of maintenance of the product (e.g. obstruction), the product has not been repaired by an after-sales service other than that of our website or any other unauthorized person, the product has not undergone any change from its original condition.

  • Products purchased on our website

    We guarantee the highest quality for all products purchased on our website. All products you purchase are saved in your online customer area. If you are not satisfied with the quality of your purchase, you can contact our customer service team, who will resolve the issue.

  • Product with purchase invoice

    Pair text with an image to highlight your chosen product, collection, or blog post. Add information about availability or style. You can even provide a review.

  • Products whose original packaging is not damaged

    All products purchased from our store are delivered to you in their original packaging. Please keep it until the end of the warranty period because if you decide to return the item for any reason, it must have the original packaging so that it can be transported undamaged. In the event that the product is returned in packaging other than the original, My Pedicure cannot be held responsible.

  • Undamaged products

    So, please try not to drop them, immerse them in liquids, tear them, or disassemble them. Simply contact our customer service for assistance, and they will answer all your questions regarding the return and repair policy.

  • Products that have not been repaired by third parties

    If the products you return to our after-sales service have not been repaired by a third party, they are subject to warranty. Don't go to the repair office near your office. Speak to our customer service technicians first; they are here to help you resolve any issues you may encounter.

  • Products that have not been used longer than their warranty period

    You have the right to return the product within 14 days of receipt. Contact our service center by phone, email, or online chat. You will receive all the necessary instructions on how to resolve the issue. We are committed to handling your complaint promptly.