Frequently Asked Questions

A question? An answer!

Do you have a question? We've created a list of our most frequently asked questions.

If you can't find the answer to your question, please feel free to contact us using the contact form available on our website. The My Pedicure team is committed to paying the utmost attention to your request and responding to you as quickly as possible.

MY CUSTOMER ACCOUNT

  • Why log in to your customer account?

    We guarantee the highest quality for all products purchased on our website. All products you purchase are saved in your online customer area. If you are not satisfied with the quality of your purchase, you can contact our customer service team, who will resolve the issue.

  • Log in

    The new login system is based on a two-step authentication process, ensuring optimal security for your sensitive information. Here's how it works:

    1. Entering your email address : When you attempt to log in, you will be asked to enter your email address associated with your My Podologie account.
    2. Receive a 6-digit code : Once you enter your email address, you will receive a 6-digit verification code directly in your inbox.
    3. Verification Code Entry : Enter this code on the login page to access your customer area.

  • Why this connection system?

    Enhanced Security : By using a unique code sent via email, the risk of your account being hacked is significantly reduced.

    Simplicity and speed : No more remembering complex passwords. A temporary code simplifies access to your account.

    Banking Information Protection : If you have chosen to save your bank card on your account, this system also strengthens the security of your payment data.

    Universal Access : No matter where you are, as long as you have access to your email, you can log in quickly and securely.

  • Practical advice

    Check your spam : If you do not receive the verification code, remember to check your spam folder.

    Correct email address : Make sure that the email address entered is the one associated with your My Podologie account.

    Stable connection : A good internet connection makes it easier to receive the code quickly.

MY ORDER

  • Modify my order after validation

    You've just confirmed your order but would like to change something? Contact us immediately by email or phone. We usually process orders within 2 to 4 hours. Once the order is processed, changes will not be possible.

  • Track my order

    Via the "My Account" area, in the "Order History" tab, you can check the status of your order. Here is what the order statuses mean:

    Payment accepted: your order is being prepared.

    Awaiting payment: we are waiting for payment to prepare your order.

    Awaiting restocking: some products you ordered were out of stock, we are waiting to receive them in our warehouse to ship your order. • Shipped: your order is being delivered.

    Partially shipped*: The products in your order that we had in stock are being shipped; the out-of-stock products will be shipped to you later, once we have received them at our warehouse. *Policy applied according to the conditions of your order.

    Delivered: Your order has been marked "delivered" by the carrier.


  • Return a product

    Find all the information in our General Conditions of Sale , under the "Product Returns" section.

  • Delivery times and costs

    You can view delivery times and costs for each of our carriers in our shipping policy .

  • Get an invoice

    Via the " My Account " area you can access your order history . Then click on the PDF icon in the "Invoice" column for the order for which you wish to generate the invoice.